- Customer Agreement >
- This document discribes the terms and conditions of your DIRECTV® Service, including payment and cancellation policies.
- DIRECTV Equipment Lease Addendum >
- This legal document describes the terms of lease for DIRECTV receivers, satellite dishes, and all other equipment.
- This policy explains how DIRECTV collects, uses, and discloses information about you when you subscribe to DIRECTV service.
Other Legal Disclaimers:
*BILL CREDIT/PROGRAMMING OFFERS: IF BY THE END OF PROMOTIONAL PRICE PERIOD(S) CUSTOMER DOES NOT CONTACT DIRECTV TO CHANGE SERVICE THEN ALL SERVICES WILL AUTOMATICALLYCONTINUE AT THE THEN-PREVAILING RATES. Free HBO, STARZ, SHOWTIME and Cinemax for three months, a value of $135. LIMIT ONE PROGRAMMING OFFER PER ACCOUNT. Featured package/service names and prices: ENTERTAINMENT $54.99/mo.; CHOICE $63.99/mo.; CHOICE XTRA $68.99/mo.; CHOICE ULTIMATE $74.99/mo.; PREMIER $119.99/mo. Advanced Receiver fee $20/mo. In certain markets, a $3/mo. Regional Sports fee will be assessed with CHOICE Package or above and MAS ULTRA Package or above. Prices include the following bill credits for 12 months after online or phone-in rebate: $20 for ENTERTAINMENT, $24 for CHOICE and CHOICE XTRA and $25 for CHOICE ULTIMATE or above; plus an additional $5 with online rebate and consent to email alerts. In months 13-24, bill credit will be $10/mo. Eligibility based on ZIP code. Upon DIRECTV System activation, customer will receive rebate redemption instructions (included in customer’s first DIRECTV bill, a separate mailing, or, in the state of New York, from retailer) and must comply with the terms of the instructions. In order to receive $30 monthly credits for the ENTERTAINMENT Package ($34 for CHOICE and CHOICE XTRA; $35 for CHOICE ULTIMATE and above) in the first 12 months, customer must submit rebate online (valid email address required) and consent to email alerts prior to rebate redemption. Rebate begins up to eight weeks after receipt of rebate submission online or by phone. Duration of promotional price varies based on redemption date. †$10 CREDIT OFFER: Customers activating and maintaining the ENTERTAINMENT Package or above along with an HD DVR and enrollment in Auto Bill Pay will receive a $10 bill credit for 24 months on their Advanced Receiver fee. °2012 NFL SUNDAY TICKET OFFER: Package consists of all out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. Games available via remote viewing based on device location. Local broadcasts are subject to blackout rules. Other conditions apply. 2012 NFL SUNDAY TICKET regular full-season retail price is $199.95.2012 NFL SUNDAY TICKET MAX regular full-season retail price is $299.95. Customers activating the CHOICE Package or above or the LO MAXIMO Package will be automatically enrolled in the 2012 season of NFL SUNDAY TICKET at no additional cost and will receive a free upgrade to NFL SUNDAY TICKET MAX for the 2012 season. NFL SUNDAY TICKET subscription will automatically continue each season at special renewal rate unless customer calls to cancel prior to start of season. To renew to NFL SUNDAY TICKET MAX, customer must call to upgrade after the 2012 season. Subscription cannot be cancelled (in part or in whole) after the start of the season and subscription fee cannot be refunded. Only one game may be accessed from any device at any given time. Online access is only available on certain operating systems. Computer hardware, software, and Internet connection not included. Mobile phone access only available on certain devices. Additional data charges may apply. Please check with your service provider. Visit directv.com/NFL for a list of system requirements and compatible mobile devices. Short Cuts are available from midnight Sunday ET through midnight Tuesday ET. Visit directv.com/NFL for a list of system requirements and compatible mobile devices. Account must be in “good standing” as determined by DIRECTV in its sole discretion to remain eligible for all offers.
**24-MONTH AGREEMENT: EARLY CANCELLATION WILL RESULT IN A FEE OF $20/MONTH FOR EACH REMAINING MONTH. Must maintain 24 consecutive months of your DIRECTV programming package. Advanced Receiver-DVR fee ($8/mo.) required for DVR lease. Advanced Receiver-HD fee ($10/mo.) required for HD Receiver lease. Advanced Receiver fee ($20/mo.) required for HD DVR and TiVo HD DVR from DIRECTV lease. TiVo service fee ($5/mo.) required for TiVo HD DVR from DIRECTV lease. If you have two boxes or one box and an enabled TV, an additional $6/mo. fee applies. For each additional box and/or enabled TV on your account you are charged an additional fee of $6/mo. per box and/or enabled TV. NON-ACTIVATION CHARGE OF $150 PER RECEIVER MAY APPLY. ALL EQUIPMENT IS LEASED AND MUST BE RETURNED TO DIRECTV UPON CANCELLATION, OR UNRETURNED EQUIPMENT FEES APPLY. VISIT directv.com OR CALL 1-800-DIRECTV FOR DETAILS. Advanced receiver instant rebate requires activation of the ENTERTAINMENT Package or above; OPTIMO MÁS or above (for DVR Receiver, MÁS LATINO); Jadeworld; or any qualifying international service bundle, which shall include the PREFERRED CHOICE programming package (valued at $41.99/mo.). LIMIT ONE FREE HD DVR UPGRADE PER ACCOUNT. Second, third and fourth HD Receiver offer requires activation of the ENTERTAINMENT Package or above or MÁS ULTRA Package or above and an HD Receiver or HD DVR as the first free receiver upgrade. Home Media Center HD DVR and additional advanced receiver upgrades available for a charge. INSTALLATION: Standard professional installation in up to four rooms only. Custom installation extra. DIRECTV ON DEMAND: Access to available DIRECTV On Demand programming is based on package selection. Actual number of TV shows and movies will vary. Additional fees apply for new releases. Some DIRECTV On Demand content requires an HD DVR (HR20 or later) or DVR (R22 or later), DIRECTV CINEMA Connection Kit and broadband Internet service with speeds of 750 kbps or higher and a network router with an available Ethernet port are required. Visit directv.com/cinema for details.
°BUNDLE CREDIT OFFER: DIRECTV customers who activate (or currently subscribe to) a qualifying television package, the ENTERTAINMENT Package or above, OPTIMO MAS Package or above, JadeWorld or any qualifying international service bundle which shall include the PREFERRED CHOICE Package; and add qualifying service(s) from a preferred provider will automatically receive the following bill credits on DIRECTV bill when services are ordered through an authorized DIRECTV dealer: $5/month bill credit for 12 months with activation of High-Speed Internet or phone service; or $10/month for 12 months with activation of High-Speed Internet and phone service. All accounts must remain in “good standing” as determined by DIRECTV in its sole discretion, or bill credits will cease. This offer does not apply to DIRECTV High-Speed Internet service powered by WildBlue. ^^HIGH-SPEED INTERNET TERMS: High-Speed Internet subject to availability and may require a separate commitment. Service not available in all areas. Eligibility based on service address and phone line. Internet service provided by a preferred DIRECTV provider and may be billed separately. Prices vary depending on provider and are subject to change. Separate appointment for Internet installation may be required. Equipment may be required and sold separately. Start-up costs, taxes and other fees may apply. Computer system requirements vary by provider. Terms and conditions for selected Internet service provider apply. Internet prices vary by location and provider. Contact us for more information on internet providers and pricing in your area.
To access DIRECTV HD programming, HD equipment required. Number of HD channels based on package selection. Local channels eligibility based on service address. Not all networks available in all markets. Programming, pricing, terms and conditions subject to change at any time. Pricing residential. Taxes not included. Receipt of DIRECTV programming subject to DIRECTV Customer Agreement; copy provided at directv.com/legal and in order confirmation. NFL, the NFL Shield design and the NFL SUNDAY TICKET name and logo are registered trademarks of the NFL and its affiliates. NFL team names and uniform designs are registered trademarks of the teams indicated. DIRECTV and the Cyclone Design logo, CHOICE, CHOICE XTRA, CHOICE ULTIMATE and PREMIER are trademarks of DIRECTV, LLC. All other trademarks and service marks are the property of their respective owners.